Think about the process that you went through in order to select the person who you felt was qualified and offered you the best value. You probably asked to see photos of their work, references from their previous clients and more.
As a contractor we have been accustom to providing this information and in fact most of our clients volunteer to speak to any of our prospective clients. But recently this all changed.....
Thanks to Social media sites like Facebook, Potential clients have access to not just our selected group of references or the photos we choose for our slide show presentation.
They have direct access to our clients
They have direct access to our photos of our work.
They have direct access to how we interact with our customers.
For us, that is a good thing !
We work very hard to maintain a positive relationship with all of our clients and consider most of them friends.
Our clients/friends will tell you that.
We are active in our community,
We are active in education,
Social Media Sites like Facebook give a potential client the ability to do some homework on our company before they ever contact us.
Recently we had a potential client:
- found us online www.pondtastic.com
- found us on facebook
- looked through our photos
- contacted our clients
we just completed their pond and it is amazing. They are overjoyed with their decision and they feel good about the entire process. That the best advertising money can buy !
Do you know what your clients are saying about your business? Do you like it?
We do !
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